Trust comes first.
We can't promise that nothing will ever go wrong. What we can do is show you exactly how we work, so you always know what to expect.
Before the assignment
Saathi verification
- Identity and address verification before a Saathi's first assignment
- Local reference checks
- Briefing on respectful conduct with seniors and families
During the service
Clear booking details
- Task, place, time and price confirmed with you on WhatsApp first
- Your Saathi meets you at the agreed location
- Our team is reachable by phone and WhatsApp if you need anything
After the service
Completion and feedback
- You get an update when the task is completed
- Payment is made after the service, at the price agreed
- Your feedback helps us improve and decide who we work with
If something feels wrong
Tell us straight away by phone or WhatsApp, at any point in a booking. We take every concern seriously, and you never have to continue a booking you are not comfortable with.